Shipping policy

Where we ship

Free tracked shipping on all orders over $40 (or the equivalent in your local currency).
United States, Canada, Australia, New Zealand, Norway and Switzerland: orders under $40 ship for $3. Import duties and taxes are included in the price, so there is nothing extra to pay on delivery.
European Union: orders under €40 ship for €3; free over €40.
United Kingdom: orders under £30 ship for £3; free over £30.
Other countries: orders under $40 ship for $3. Orders to other countries may be subject to local import duties or taxes paid on delivery.

Processing and delivery times

Orders are processed within 1–3 business days. Delivery usually takes around 7–12 business days after dispatch, depending on your location. Delivery times are estimates and can occasionally be longer because of carrier or customs delays.

Tracking

Every order is shipped with a tracking number. You will receive it by email as soon as your parcel is on its way. You can also check your order status on our Track order page.

Lost or delayed parcels

If your tracking has not updated for 10 business days, or your parcel has not arrived within 20 business days of dispatch, email us at support@frosthalt.com with your order number. We will chase it with the carrier, or send a replacement or a refund.

Address errors

Please check your shipping address at checkout. If you notice a mistake, contact us as soon as possible. We can change the address only before the order has shipped.